Terms of Service
At Smoky Mountain Dreams, we're confident that you'll find our handcrafted candles, organic soaps, and other products to be the best you've ever experienced. Please don't hesitate to reach out to us if you have any questions or concerns.
We strive to fulfill all orders within 24 hours (one business day) of purchase. In rare cases, we may require 48 hours (two business days) in order to ship and complete your order. If you have not received email confirmation that your order has been shipped within 48 hours, please check your spam folder. Otherwise, please contact us.
If you’re looking to return or exchange your order, we're here to help. We offer returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Customer pays return shipping.
Please note the following exceptions to our return and refund policy:
- Discounted items are final and cannot be returned or exchanged
- Returned items must be returned in original product packaging
- Returned items must have no visible signs of wear or use
To initiate a return, please contact us. Refunds, store credit, or exchanges are processed within five (5) business days of receipt of the returned product.